Deposit and Cash Management Consumer Banking
Letter from our President & CEO: Read More
“Just like you, we are concerned about the COVID-19 pandemic, and we are here to support our employees, clients and communities,” said Thomas Fontaine, President and CEO of Wellesley Bank. “Consistent with the long history of supporting our clients in times of need, Wellesley Bank is committed to providing need based financial flexibility to the individuals, families and businesses that we serve.” As the COVID-19 pandemic evolves, Wellesley Bank is taking the following steps to provide support our clients during this uncertain time.
Banking Office Hours of Operation – Updated as of August 31st, 2020
August 31, 2020
To Our Valued Clients,
As the state encourages businesses to begin resuming operations, our team continues to provide uninterrupted service and a strong focus on safety for our clients and employees. Recent guidance from the state and our medical community has recommended new engagement practices for client interactions to mitigate the risk associated with COVID-19. We have aligned our banking office protocols with these suggestions and provide the following information to update you on important changes to the banking offices’ hours of operation, new lobby practices, and office access.
Effective August 31, 2020, all of our banking offices will resume normal banking hours.
Information for when you arrive:
To maintain a safe environment and ensure we adhere to building capacity guidelines, our entrances will be managed by a lobby ambassador. When arriving at our banking offices, the following can be expected:
- Clients will be asked to log in with the ambassador and provide contact information
- Clients will be required to wear a mask. If you do not have a mask, one will be provided for you
- Clients will be asked a series of health screening questions including exposure to existing cases of COVID 19 and recent symptoms of the illness
- Maximum capacity of each office will be displayed on the front entrance sign
Our first priority is the safety and health of our clients and employees.
The Bank is observing the following practices in line with the state guidance:
- Wearing a mask is mandatory
- Clients and employees must practice social distancing (6 feet apart). Signage throughout the office will designate appropriate distances
- Our restrooms are currently closed to the public
- Hand sanitizer is available in all banking offices
- With the exception of service dogs, pets will not be allowed in our offices.
We encourage you to utilize the following options to assist with all your banking needs:
- In-person banking at the Wellesley Linden Square Office Drive-up.
- ATMs and our Online & Mobile Banking are available 24/7
For our Banking Clients:
- Access to in-person banking at the Wellesley Linden Square Office Drive-up
- Increased, individualized daily debit card spending limits
- Increased banking support by calling: 781-235-2550
- Waived penalties for early CD withdrawals up to $100,000
- Secure online and mobile banking platforms
- Cash Management Services to support business continuity
- Higher remote/mobile deposit limits
For our Wealth Management Clients:
The Wellesley Investment Partners team is closely monitoring the economy and financial markets and continues to actively manage clients’ portfolios through the current volatility. Clients are encouraged to reach out to their advisor with any questions or concerns.
For our Communities:
In addition to the 200 organizations the Wellesley Bank Charitable Foundation supports throughout the year, the foundation will be donating additional funds to COVID-19 emergency relief funds in our communities.
For our Employees:
Wellesley Bank is taking every precaution to protect the health and safety of our employees, while continuing to provide uninterrupted service to clients. Efforts include:
- Temporary closure of all banking office lobbies
- Increased cleaning of all office locations
- 75% of staff working remotely with the exception of essential banking office employees
- Providing and wearing face coverings in public spaces when not able to maintain 6 feet of distance.
- Teleconferencing for meetings
- All active employees are receiving full-pay and benefits
We have taken the following steps to ensure the continuity of our business operations:
- Wellesley Bank has a comprehensive business continuity program that includes resiliency plans for many different types of business interruptions, including pandemic events.
- We are equipped with the technology and processes to continue operations with minimal interruption.
- Team members have the appropriate systems access and tools to work remotely or from a dedicated contingency site.
- We are working with our vendors to verify their business continuity plans.
- Please be aware that hackers and scammers may use this opportunity to take advantage of businesses and consumers, with fraudulent emails directing recipients to harmful websites.
- We encourage you to make use of our free online banking tools, which allow you to access your accounts from anywhere on a desktop or mobile device, as safely and securely as if you were in one of our offices.
- Our team is available to assist you with any of your client needs at 781-235-2550 or email@example.com, firstname.lastname@example.org
Coronavirus: Scammers are following the headlines
Scammers are taking advantage of fears surrounding COVID19 and we ask that you be extra cautious when communicating via email. They’re setting up websites to sell bogus products, and using fake emails, texts, and social media posts as a ruse to take your money and get your personal information.
The emails and posts may be promoting awareness and prevention tips, and fake information about cases in your neighborhood. They also may be asking you to donate to victims, offering advice on unproven treatments, or contain malicious email attachments.
If you are unsure of the validity an email or the sender appearing to be affiliated with Wellesley Bank please contact us directly at (781)235-2550 or email@example.com. As always we are committed serving you as your trusted financial partner and thank you for the trust you have placed in us.
Here are some tips from the Federal Trade Commission (FTC) to help you keep your information safe:
- Don’t click on links from sources you don’t know. It could download a virus onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is up to date.
- Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
- Ignore online offers for vaccinations. If you see ads touting prevention, treatment, or cure claims for the Coronavirus, ask yourself: if there’s been a medical breakthrough, would you be hearing about it for the first time through an ad or sales pitch?
- Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
- Be alert to “investment opportunities.” The U.S. Securities and Exchange Commission (SEC) is warning people about online promotions, including on social media, claiming that the products or services of publicly-traded companies can prevent, detect, or cure coronavirus and that the stock of these companies will dramatically increase in value as a result.
Wellesley Bank will continue to update clients about how it is adapting operations. For the latest information about drive-up service, online and mobile banking and more, visit wellesleybank.com/COVID19, call us at 781-235-2550 or email us at firstname.lastname@example.org
Current Office Hours: Get Details
Residential Loan Servicing:
Valuable resources about Coronavirus and Scammers:
- Visit the Centers for Disease Control and Prevention (CDC) website for the latest information on COVID-19.
- During this time of uncertainty, scammers and fraudsters take advantage of fears surrounding the Coronavirus. Click here for tips from the FTC