Deposit and Cash Management Consumer Banking
Letter from our President & CEO: Read More
“Just like you, we are concerned about the COVID-19 pandemic, and we are here to support our employees, clients and communities,” said Thomas Fontaine, President and CEO of Wellesley Bank. “Consistent with the long history of supporting our clients in times of need, Wellesley Bank is committed to providing need based financial flexibility to the individuals, families and businesses that we serve.” As the COVID-19 pandemic evolves, Wellesley Bank is taking the following steps to provide support our clients during this uncertain time.
Banking Office Hours of Operation – Updated as of March 31st, 2020
To our valued clients:
Effective Wednesday March 18th Wellesley Bank has decided to close all retail banking offices. During this time our Linden Square Drive-Up will be available for immediate banking needs.
As the COVID-19 crisis evolves, Wellesley Bank is taking the following steps to provide support to any client experiencing a hardship during this uncertain time.
For our Banking Clients:
- Access to in-person banking at the Wellesley Linden Square Office Drive-up
- Increased, individualized daily debit card spending limits
- Increased banking support by calling: 781-235-2550
- Waived penalties for early CD withdrawals up to $100,000
- Secure online and mobile banking platforms
- Cash Management Services to support business continuity
- Higher remote/mobile deposit limits
For our Wealth Management Clients:
The Wellesley Investment Partners team is closely monitoring the economy and financial markets and continues to actively manage clients’ portfolios through the current volatility. Clients are encouraged to reach out to their advisor with any questions or concerns.
For our Communities:
In addition to the 200 organizations the Wellesley Bank Charitable Foundation supports throughout the year, the foundation will be donating additional funds to COVID-19 emergency relief funds in our communities.
For our Employees:
Wellesley Bank is taking every precaution to protect the health and safety of our employees, while continuing to provide uninterrupted service to clients. Efforts include:
- Temporary closure of all banking office lobbies
- Increased cleaning of all office locations
- 75% of staff working remotely with the exception of essential banking office employees
- Providing and wearing face coverings in public spaces when not able to maintain 6 feet of distance.
- Teleconferencing for meetings
- All active employees are receiving full-pay and benefits
We have taken the following steps to ensure the continuity of our business operations:
- Wellesley Bank has a comprehensive business continuity program that includes resiliency plans for many different types of business interruptions, including pandemic events.
- We are equipped with the technology and processes to continue operations with minimal interruption.
- Team members have the appropriate systems access and tools to work remotely or from a dedicated contingency site.
- We are working with our vendors to verify their business continuity plans.
- Please be aware that hackers and scammers may use this opportunity to take advantage of businesses and consumers, with fraudulent emails directing recipients to harmful websites.
- We encourage you to make use of our free online banking tools, which allow you to access your accounts from anywhere on a desktop or mobile device, as safely and securely as if you were in one of our offices.
- Our team is available to assist you with any of your client needs at 781-235-2550 or firstname.lastname@example.org, email@example.com
Coronavirus: Scammers are following the headlines
Scammers are taking advantage of fears surrounding COVID19 and we ask that you be extra cautious when communicating via email. They’re setting up websites to sell bogus products, and using fake emails, texts, and social media posts as a ruse to take your money and get your personal information.
The emails and posts may be promoting awareness and prevention tips, and fake information about cases in your neighborhood. They also may be asking you to donate to victims, offering advice on unproven treatments, or contain malicious email attachments.
If you are unsure of the validity an email or the sender appearing to be affiliated with Wellesley Bank please contact us directly at (781)235-2550 or firstname.lastname@example.org. As always we are committed serving you as your trusted financial partner and thank you for the trust you have placed in us.
Here are some tips from the Federal Trade Commission (FTC) to help you keep your information safe:
- Don’t click on links from sources you don’t know. It could download a virus onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is up to date.
- Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
- Ignore online offers for vaccinations. If you see ads touting prevention, treatment, or cure claims for the Coronavirus, ask yourself: if there’s been a medical breakthrough, would you be hearing about it for the first time through an ad or sales pitch?
- Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
- Be alert to “investment opportunities.” The U.S. Securities and Exchange Commission (SEC) is warning people about online promotions, including on social media, claiming that the products or services of publicly-traded companies can prevent, detect, or cure coronavirus and that the stock of these companies will dramatically increase in value as a result.
Wellesley Bank will continue to update clients about how it is adapting operations. For the latest information about drive-up service, online and mobile banking and more, visit wellesleybank.com/COVID19, call us at 781-235-2550 or email us at email@example.com
Current Office Hours: Get Details
Residential Loan Servicing:
Valuable resources about Coronavirus and Scammers:
- Visit the Centers for Disease Control and Prevention (CDC) website for the latest information on COVID-19.
- During this time of uncertainty, scammers and fraudsters take advantage of fears surrounding the Coronavirus. Click here for tips from the FTC